Shipping policy
Last Updated: 1 July 2026
This Shipping & Delivery Policy explains how Ultra Spray ("Ultra Spray", "we", "us") processes, dispatches and delivers orders placed through our website. It forms part of our Terms of Service. Nothing in this Policy affects your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993.
1. Order Processing & Dispatch
Orders are processed and dispatched within 3–5 business days (Monday–Friday, excluding Western Australian public holidays) of order confirmation. During peak periods, such as promotional events or public holidays, dispatch may take slightly longer; we will notify you of any material delay.
You will receive an email confirmation once your order has been dispatched, together with tracking details where available.
Lithium batteries. Our sprayers are supplied with lithium-ion batteries, which are classed as dangerous goods for transport. Orders are packaged, labelled and transported in accordance with the Australian Dangerous Goods Code, Australia Post and carrier requirements, and, for New Zealand deliveries, the relevant air and sea freight rules. This means some services are not available for battery products and dispatch or delivery may take longer than for other goods.
2. Delivery Areas, Rates & Timeframes
We deliver to addresses in Australia and New Zealand. Our principal delivery partners are Australia Post and New Zealand Post, with other carriers used where appropriate.
| Destination | Service | Cost | Estimated Delivery (after dispatch) |
|---|---|---|---|
| Australia | Standard Delivery | Free | 3–8 business days |
| New Zealand | Standard Delivery | Displayed at checkout | 6–12 business days |
Deliveries to regional, rural and remote areas, and to Tasmania, the Northern Territory and offshore islands, may take longer than the estimates above. We do not currently deliver to PO Boxes or Parcel Lockers for battery products, as carriers do not accept dangerous goods to those addresses.
All delivery timeframes are estimates. Under the consumer guarantees, we must supply goods within a reasonable time. If we have not dispatched your order within 15 business days of order confirmation, or within any timeframe we have expressly agreed with you, you may cancel the order and receive a full refund.
3. Tracking
Tracking information is provided by email once your order is dispatched. Please allow up to 3 business days for tracking to update, particularly during busy periods or while a New Zealand parcel clears customs.
4. Risk, Loss & Non-Delivery
Ultra Spray remains responsible for your order until it is delivered to you or to a person you have nominated. Risk in the goods passes to you on delivery.
If your parcel is marked as delivered but has not been received, or has not arrived within the estimated window, please contact us as soon as reasonably possible so that we can investigate with the carrier and arrange a replacement or refund where appropriate. Optional Shipping Protection is available at checkout and provides a faster resolution where a parcel is confirmed lost, stolen or damaged in transit; it does not limit your rights under consumer law.
5. Delays Outside Our Control
We will make reasonable efforts to deliver within the stated timeframes. Delivery may occasionally be affected by events beyond our reasonable control, including carrier disruption, adverse weather, industrial action, biosecurity inspection or customs procedures. Where such a delay occurs, we will inform you and, if the delay is substantial, you may cancel your order and receive a full refund.
6. Delivery Information Supplied by You
Please check your delivery address carefully before completing your order. We are unable to accept responsibility for delays or non-delivery arising from incorrect or incomplete address details supplied by you. Where a parcel is returned to us for this reason, we may charge a reasonable redelivery fee.
7. Failed Deliveries & Returned Parcels
If a parcel is returned to us following an unsuccessful delivery attempt or uncollected from a collection point, we will contact you to arrange redelivery. If we receive no response within 10 business days, we may cancel the order and refund the amount paid, less any reasonable redelivery costs we have incurred.
8. Taxes, Duties & New Zealand Orders
All prices are shown in Australian dollars and include GST for deliveries within Australia. For deliveries to New Zealand, any applicable New Zealand GST is either collected at checkout or payable on import, depending on the value of the order and current New Zealand Customs thresholds; where charges are payable on import, they are your responsibility and are not included in our prices. Delivery to certain destinations may be restricted by law or carrier policy.
9. Cancellation & Returns
If you wish to cancel before dispatch, contact us as soon as possible and we will refund you in full where we are able to stop the order. After dispatch, our 60-Day Satisfaction Guarantee and your rights in relation to faulty goods apply. Full details are set out in our Refund Policy.
10. Contact Us
For any query regarding your delivery, please contact our customer support team:
Ultra Spray
69 Prestige Parade, Wangara, Western Australia 6065, Australia
Email: support@ultraspray.co