Delivery & Returns
Everything you need to know about getting your Ultra Spray, and what happens if you need to send it back.
Delivery
Free standard delivery
Free to every Australian address. New Zealand rates are shown at checkout.
Dispatched in 3–5 business days
Allow a few extra days during sale periods. You'll get a tracking email as soon as it leaves us.
Delivery estimates
Australia: 3–8 business days after dispatch.
New Zealand: 6–12 business days after dispatch.
A note on lithium batteries
Your sprayer ships with lithium-ion batteries, which are classed as dangerous goods. We pack and send them under Australian and New Zealand transport regulations, which means road freight only, no PO Boxes or Parcel Lockers, and sometimes a day or two longer in transit. Regional, rural and remote addresses can take longer again.
Shipping protection
Add optional Shipping Protection at checkout and we'll replace or refund your order if the carrier confirms it lost, stolen or damaged in transit, with no claim to chase. It's optional and sits alongside your rights under consumer law; it doesn't replace them.
Returns
60-day money-back guarantee
Changed your mind? Return it within 60 days of delivery for a refund of the goods. We ask that it's:
- Clean, in resaleable condition, with all packaging, manuals and accessories
- Approved before you send it (email us first, with a photo of the item)
- Sent back at your cost, ideally tracked
Items marked Final Sale or Clearance are excluded unless faulty. Return part of a bundle and the items you keep revert to their standard price.
Faulty, damaged or wrong item
Tell us as soon as you can with your order number and a photo. We'll cover return postage and sort a replacement or refund, including any delivery you paid.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand customers have equivalent rights under the Consumer Guarantees Act 1993.
To start a return or ask about a delivery, email support@ultraspray.co with your order number.
The full Shipping Policy and Refund Policy cover the detail.